Taking care of your eyes is important, and it is more than just eating your carrots as your parents told you. Make sure you educate yourself on how to take care of your eyes, contacts, and eyewear. We put together with patient resources below, for you to do just that. Learn more by clicking on the links below. Education can keep you and your eyes healthy.
Frequently Asked Questions
How long does an appointment take?
All new patient appointments are scheduled for 60 to 90 minutes. Please arrive 15 minutes prior to your scheduled appointment to complete new patient paperwork and insurance information.
What insurance plans do you accept?
We are providers for the most common vision and health insurance plans. We accept many different forms of insurance for eye care. Here are some of the insurance plans we do accept. If you don’t see your insurance below, please call us to verify.
- Care First BCBS
- BCBS Federal
- BCBS/Blue Choice
- Tricare / Standard and Prime
- United Healthcare
What does insurance cover?
For the insurance carriers that we participate with, we have full access with your permission to your benefit information. Vision plans are usually very straight forward in their benefits. However, some health insurance plans do have deductibles and require referrals. We will attempt to notify you when payment and/or referral is necessary for you to see the doctor. The final responsibility does fall on you to be aware of all financial obligations that you may have after a visit.
My insurance only covers one visit per year, what if I need more?
Eye health testing can be billed to your Health Insurance carrier or the vision portion of your coverage. With the complexity of the health insurance plans available now we will bill them accordingly to minimize your cost. It will be your responsibility to pay copays and other deductibles when applicable.
Can I reuse my current frames?
Yes, is the simple answer. Our optician will need to evaluate the quality and wear of your eyewear. There may be a repair/refurbish cost and as always we cannot be responsible for damage that may occur from normal lens insertion.
Can I bring prescription from another doctor?
Yes, you may. At Looking Glass Optical, we are happy to fill all prescriptions written by optometrists and ophthalmologists. We even offer a remake guarantee. We will remake your lenses once at no cost to you if your doctor determines that the prescription he or she initially wrote needs to be adjusted.
My new frames broke beyond repair, what now?
Don’t try to fix them yourself. No glue! We warranty, at no cost to you, all regular priced frames for a year from their purchase date. After the one year anniversary, we will do our best to replace and/or have the frames fixed at a minimal cost.
Can I have a mirror or other coatings on my sunglasses?
Yes, we can match nearly all colors and flash mirror coatings. We are an authorized distributor for Maui Jim and Adidas sun wear, so your prescription pair will have the same lenses as the pairs that we offer in our shop.
Can You order a specific brand lenses?
Yes, we can. As we prefer Carl Zeiss Vision lenses and coatings, due to their unmatched quality and advanced technologies, we are independent of the corporate and big-box limitations that you will find elsewhere. We have access to all major brands of lenses that include but are not limited to Crizal, Varilux, Shamir, Hoya, and Unity products. Please ask, and we will make it happen for you.
Can I drive after being dilated?
This all depends on your preference. Some people feel perfectly fine driving after dilation, while others prefer to have a driver come along with them. Driving while dilated can make headlights and stoplights appear brighter, with a halo around them, and some street signs may be difficult to read. It is important to always wear sunglasses when driving after dilation.
Do you do the air puff test here?
No, we do not use the air puff to test for raised eye pressure that can lead to glaucoma. Dr. Teles uses many systems that are noninvasive to eye pressure and early disease detection. See a complete list of glaucoma testing on our website.
Why do I have to come more than once a year?
There are multiple reasons why you may have to come more than once a year for testing. Dr. Teles is concerned not just about your vision and how clearly you see, but also about your overall eye health. Patients who show suspect pathology for macular degeneration, glaucoma, or corneal problems such as dry eye, may be scheduled for follow-up visits. These visits allow Dr. Teles to establish normal, healthy baselines and monitor any potential changes.
Eye Care Instructions
At Looking Glass Optical, vision health and education are important to us. That is why we have put together the following instructions and patient resources.
Click any of the links above to learn more.
YOUR VISION HEALTH IS OUR PRIORITY
While it is great to education yourself with our patient resources, it doesn’t replace a real comprehensive exam. Give us a call today or book an appointment online.